🤝 Support Team
C17 Help Center — We're here to resolve any issue you have, anytime!
From opening an account to payments, bonuses, and betting guides — get quick and easy help on everything at c17.
From opening an account to payments, bonuses, and betting guides — get quick and easy help on everything at c17.
Select a category based on the type of issue you're facing
Reach us however you prefer — we're always here
Learn the simple steps for every action on c17
You'll find the "Register" button at the top right of the website. You can sign up from any device.
Enter your active Bangladeshi mobile number and a strong password. Make sure your password includes both letters and numbers.
An OTP code will be sent to your mobile. Use it to verify your number.
Enter your full name and date of birth. Users under 18 are not eligible to register.
Once registration is complete, you'll automatically receive a 100% bonus on your first deposit.
Tip: Only one c17 account can be created per mobile number.
Go to the "Deposit" option from the top menu or dashboard.
BKash, Nagad, or Rocket — pick whichever is most convenient for you.
You can start with a minimum of ৳50. Enter the amount and tap the "Deposit" button.
Send the specified amount to the c17 number shown on screen and save the Transaction ID.
Upload your Transaction ID and a screenshot of the payment. Your balance will be credited within 5 minutes.
Tip: Use a unique Transaction ID for each deposit — the same ID cannot be submitted twice.
Go to the Withdrawal section from the dashboard or menu.
Provide the bKash or Nagad number where you'd like to receive your funds. The number must be registered in your name.
The minimum withdrawal amount is ৳200. Confirm the amount and submit.
An OTP will be sent to your registered number for security. Use it to confirm.
Funds are typically credited to your mobile wallet within 5–15 minutes.
Tip: For large withdrawal amounts, completing KYC verification is required.
Pick cricket, football, or any sport you like. Pre-match and Live Betting are both available.
Click on the odds you want to bet on — they'll be added to your bet slip.
Enter the amount you want to bet. Your potential winnings will be calculated automatically.
Click the "Place Bet" button. The amount will be deducted from your balance.
Tip: Odds change fast in live betting — make your decision quickly.
You can find all current offers on the latest promotions page.
Most bonuses are credited to your account automatically after a deposit.
Once you've placed bets equal to the required multiplier of your bonus, it becomes eligible for withdrawal.
Once the wagering requirement is met, the bonus is transferred to your main balance and is available for withdrawal.
Tip: Complete your wagering requirements before your bonus expires.
Go to Account Settings and locate the KYC Verification option.
Upload clear photos of both the front and back sides.
Hold your ID next to your face and take a selfie — this helps confirm your identity.
C17's verification team will review your documents and notify you of the outcome.
Tip: Blurry images can delay the verification process — please submit clear photos.
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These are the most frequently asked questions
Customer support is one of the most common complaints about online gaming platforms — slow responses, replies in English only, or no response at all. c17 set out to change that. Our support team operates entirely in Bangla, is available around the clock, and is dedicated to resolving issues quickly and effectively.
C17's live chat support has an average response time of just 2 minutes — a stark contrast to many international platforms where users can wait for hours. This is made possible because c17 maintains a large, dedicated support team trained specifically for Bangladeshi users.
The c17 Help Center is available 24 hours a day, 7 days a week — including Eid, Puja, and all public holidays.
Payment issues are among the most common concerns and understandably cause worry for users. If you experience a payment problem on c17, the first thing to do is locate your Transaction ID — find it in your bKash or Nagad message. Then contact a live chat agent and provide the Transaction ID, amount, and date.
Because c17's payment system is fully automated, most issues are resolved within 5 minutes. If there is a problem with the payment gateway, the system will notify you instantly and suggest an alternative method.
For those new to online betting or casino games, c17 has put together a dedicated new member guide. It walks you through everything step by step — from creating an account to placing your first bet. New members who reach out via live chat will be connected with a dedicated support agent who will guide them through the entire process.
C17 believes that great support is more than just fixing problems — it's about creating an environment where users feel safe and comfortable. That's why our support team never rushes; they take the time to patiently answer every question.
Any information you share when contacting the help center — such as your Transaction ID, account number, or issue details — is stored with complete confidentiality. c17's support agents use this information solely to resolve your issue. For more details, see our Privacy Policy Read and Terms & Conditions Learn more.
The c17 Help Center is not just for technical or financial issues. If you feel that gaming is affecting your life, our dedicated Responsible Gaming team is here to help. Whether it's setting account limits, taking a temporary break, or a permanent self-exclusion — we will fully support whatever decision you make. To learn more, Responsible Gaming Visit the page.